Shipping policy
Effective Date: September 16, 2023
At [www.customsizerunners.com], we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below for important information regarding shipping methods, delivery times, and related details.
1. Shipping Methods
We offer the following shipping methods:
Standard Shipping: Our standard shipping option typically delivers within [2-6] business days depending on your distance from our warehouse located in New Jersey. Shipping costs may vary based on your location and order value.
Expedited Shipping: If you need your order sooner, we offer expedited shipping with delivery within [1-3] business days. Additional shipping fees apply.
2. Processing Time
Please allow [1-2] business days for order processing before your item is shipped. You will receive an email notification with tracking information once your order has been shipped.
3. Shipping Fees
Shipping fees are calculated based on the shipping method selected, the total weight of the items in your order, and your shipping address. The exact shipping cost will be displayed at checkout.
4. Delivery Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delayed or undelivered shipments due to incorrect or incomplete addresses provided by the customer.
5. Shipping Restrictions
At this time, we only ship to addresses within 48 contiguous states. We do not ship to P.O. boxes or APO/FPO addresses.
6. Tracking Your Order
You can track the status of your order by using the provided tracking number on our website or the carrier's website.
7. Delivery Delays
While we make every effort to ensure timely delivery, please note that shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays. We appreciate your patience in such cases.
8. International Shipping
Due to unforeseen taxes at international addresses, we do not ship internationally.
9. Returns and Refunds
For information about returns and refunds related to shipping, please refer to our [Return Policy].
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@kapaqua.com.
By placing an order with [www.customsizerunners.com], you agree to abide by the terms and conditions outlined in this shipping policy. We recommend reviewing this policy before making a purchase.